Return & Refund Policy
Due to the nature of our products, they cannot be restocked once they leave our facility. However, ImoNatural is committed to providing the highest quality products while ensuring customer satisfaction. If for whatever reason, you are not completely satisfied with your purchase, we would love to hear from you so together we can find a resolution. To initiate a return, please contact us as soon as the item is received. We will consider all exchanges/refunds requests on a case by case basis. To make a refund/exchange request, please contact us via our contact form or by e-mail at firstname.lastname@example.org. In your e-mail, be sure to include your invoice number and reason the item is being returned.
If your package arrives damaged, contains the wrong products or is missing products, please contact us via the "Contact Us" or e-mail us at email@example.com. In your e-mail, please send us a photo of the damage or error and we will immediately rectify the situation.